Shipping policy

At GENINDIA, we’re committed to delivering high-quality, Indian-made furniture to your doorstep in a safe, timely, and hassle-free manner. Please review our shipping policy to understand how we handle deliveries.

📦 1. Shipping Coverage

We deliver across most major cities and towns in India. To check delivery availability in your area, enter your PIN code at checkout or contact our support team.

⏱️ 2. Shipping Timeframes

Standard Products:

  • Dispatched within 3–7 business days
  • Delivered within 7–14 business days

Made-to-Order / Custom Products:

  • Dispatched within 10–15 business days
  • Delivered within 15–21 business days

Note: Delivery timelines may vary based on your location, product type, or logistics conditions. You’ll receive tracking information as soon as your item is shipped.

💰 3. Shipping Charges

  • Free shipping on all prepaid orders above ₹10,000
  • For orders below ₹10,000: Shipping charges (₹199–₹799) may apply based on product size & location
  • Cash on Delivery (COD): COD fee may apply (₹99–₹199), available for select PIN codes only

🛠️ 4. Assembly

  • Most GENINDIA furniture is easy to assemble with included guides and tools.
  • For selected items, professional assembly service is available in supported cities (free or chargeable depending on the product).

Please check the product page for assembly details.

📦 5. Packaging & Handling

  • All items are packed with multi-layer protection to prevent damage during transit.
  • We use trusted logistics partners to ensure safe delivery.

🔄 6. Missed Deliveries & Reattempts

  • If you miss the delivery attempt, our courier partner will re-attempt up to 2 more times.
  • If undelivered after multiple attempts, the item may be returned to our warehouse.
  • Please ensure your phone number and address are accurate and reachable.

⚠️ 7. Delivery Delays

While we strive for timely delivery, delays may occur due to:

  • Weather conditions
  • Strikes or national holidays
  • Remote or hard-to-reach areas
  • Pandemic or regulatory restrictions

In such cases, we’ll keep you informed via email/SMS.

❗ 8. Shipping Damage or Issues

In the rare case that your product arrives damaged or with missing parts:

  • Report it to us within 48 hours of delivery
  • Share photos/videos of the issue for quick resolution
  • We’ll offer a replacement, repair, or refund as per our Return Policy

🧑💻 9. Need Help?

For shipping-related queries:

  • 📧 Email: support@genindia.store
  • 📞 Phone/WhatsApp: +91 88668 11800
  • ⏰ Support Hours: 10:00 AM – 7:00 PM (Mon–Sat)